All your questions answered, right here
Want to know about your 30 Day Money Back guarantee?
Where HairWaxStick ships or where your tracking is?
Check out the questions below and if you need any extra help, email us!
FREE SHIPPING ON ALL ORDERS
For hair wax product purchased from forhairwaxstick.com, we offer a 30 day money back guarantee for products purchased from our website only. All we ask is that you try our hair wax stick products and if you are not completely happy, simply return the items within 30-days from the date of delivery and we'll refund you.Refunds can only be issued to the method that was used to pay for the hair wax stick order
To be eligible for our 30 Day Money Back Guarantee, the hair styling or wax stick product & packaging must be in new condition. If a hair wax stick product is missing, box is damaged or not in restockable condition we cannot provide a refund. Unfortunately we cannot process exchanges.
Please note, due to sanitary purposes we do not accept returns or refunds for used or opened hair wax stick products. However, if the wax stick product product is faulty, does not work or does not appear as it should, then a refund or replacement will occur only if the product was purchased from our website.
- To initiate a return, simply email us at [email protected] with the details below:
Name:
Address:
Email address:
Order Number/Proof of Purchase:
Reason for return:
Batch code (on the safety label or behind the handle):
Product type and colour: - Ship your return back to our warehouse. Please note we do not cover or refund shipping costs.
- Once inspected, a full refund of the product/s will be returned to your account within 14 days.
Sure. Just email us at [email protected]. Processing takes 1 to 2 business days, so make sure to get in touch ASAP if you want to cancel your hair wax stick
Payment
Visa, MasterCard, American Express, and Discover You have to enter debit/credit card information in each transaction.
On this website you will be charged in US dollars.
Simply login to your Track Order and click on ORDER HISTORY to open up your wax stick product order and view tracking. If you do not have an account you can search your emails for our tracking email. If there is no tracking link, it means your hair wax order is still processing. Please check back in 24 hours or email us for an update.
Shipping
If you purchase multiple hair wax items and one of them is on preorder, all items will only ship when that preorder item is due to dispatch. If you wish to split your shipment please email us at [email protected] and we will sort this out for you.
Your package will be left in a safe place and marked as delivered. We are not liable for lost or stolen packages once it is marked as delivered.
Simply login to your Customer Account and click on ORDER HISTORY to open up your order and view tracking. If you do not have an account you can search your emails for our tracking email. If there is no tracking link, it means your order is still processing. Please check back in 24 hours or email us for an update.
Warranty & Returns
Please allows 3-10 days for your returned funds to be available in your bank account. Refunds will only be processed once your return is inspected.
Unfortunately, we cannot offer exchanges.