Refund and Returns Policy

We have a 30-days return policy.For hair wax stick returns, please ensure all components are intact - including the wax formula, hair-safe applicator, and stick packaging.

Please contact our Customer Service Team at [email protected] to initiate a return request. Please provide as much information as possible including the Order #, Full Name, Address, Phone Number, the reason (your hair type (if relevant), any wax consistency issues, and whether the stick mechanism failed) for the return.Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the hair wax stick items back.Defective hair wax stick products require photos showing the wax separation or stick damage.We may also provide you with troubleshooting steps of hair styling products, as it is required to speed up the return process and assist you in avoiding any return processing fees. Other instructions:Some hair products on limited-time sale do not support returns or exchanges for non-quality issues.Please refer to the product details page for specifics.For returns or exchanges wax products due to non-quality issues, a warehouse handling fee may be charged to cope with the current USPS overload caused by the UPS strike.

If the return is approved, you will receive further directions on shipping the item(s) back to us. Any refund, store credit, or replacement will be issued once the return has been received and processed.This policy covers all hair wax sticks equally including wax-based items and styling sticks.Returned wax products must show no signs of tampering, and damaged sticks qualify for replacement.